Microsoft released its AI-powered Bing search engine to the world one week ago. What has Redmond thus far learned? First, engagement has increased across traditional search results. Microsoft was quick to note that 71 percent of users gave AI-powered answers a “thumbs up” in response to the new Bing’s responses.
Microsoft has, as predicted, gotten a great deal of suggestions on how to improve its new products. About search results, the business stated that the service struggles with responses requiring quick information, such as live sports scores. In addition, they want to quadruple the amount of grounding data provided to the model to assist with factual answers, such as numbers from a financial report, and have even contemplated adding a toggle that would weight answers based on their precision vs their inventiveness.
Microsoft has noticed that lengthy chat sessions with 15 or more queries can cause Bing to become repetitive or provide responses that aren’t useful or consistent with its intended tone. We are informed that a tool to more easily refresh context or start from scratch could assist in resolving the issue.
Redmond also observes that chat attempts to match the tone of the question while responding. According to Microsoft, this scenario requires extensive prompting, so not everyone will experience it. Nonetheless, they are investigating ways to limit it and provide users with greater control.
Microsoft also stated that its AI-powered chat “is a terrific example of new technology finding product-market fit for something we did not fully anticipate.” Microsoft specifically noted how individuals are use chat for broader globe exploration and social fun.
Given that this isn’t Microsoft’s first attempt at an AI-powered chatbot (remember Tay? ), it’s not surprise that Bing Chat had a rough start.
Microsoft has also taken note of the numerous requests for new features and capabilities it has received over the past week, and will evaluate the best suggestions for future releases.